Refund policy

We want you to love your Cisco Grove Jewelry piece. If something isn’t right, we’re here to help.

Return Window

We accept return requests within 30 calendar days of receiving your order. Requests made after 30 days cannot be accepted.

To initiate a return, email ciscogrovejewelry@gmail.com with your order number and reason for return. Returns must be approved before items are sent back.

Eligibility Requirements

To qualify for a return, items must be:

Unworn and unused
In original, unaltered condition
Free of scratches, damage, or signs of wear
In original packaging (box, pouch, etc.)
Accompanied by proof of purchase

Because we sell fine jewelry, any item that has been worn, resized, repaired, altered, or damaged cannot be accepted.

Items sent without prior approval will not be accepted.

Return Shipping Requirements

Approved returns must be:

Shipped prepaid
Fully insured for the purchase value
Sent using a trackable shipping method

Customers are responsible for return shipping costs. Shipping fees are non-refundable.

We are not responsible for lost or stolen return shipments.

Non-Returnable Items

The following are final sale:

Custom or made-to-order jewelry
Engraved or personalized pieces
Resized rings
Sale or discounted items
Gift cards

Damaged or Incorrect Items

Inspect your order upon arrival. If your item is defective, damaged in transit, or incorrect, contact us immediately at ciscogrovejewelry@gmail.com so we can resolve the issue.